ILA Best Practices

Internet Express Station

Posted on: December 22, 2008

Because we are a small (ish) library, we do not have very many internet stations. The Board decided to restrict them to city resident card-holders only. However, the staff recognized that many of the visitors who come through are also stopping in on their way to shop or dine. Rather than give a negative impression of our city, we established an Internet Express station. For 20 minutes anyone can quickly check their email. It has proven to be very popular (we average over 200 visits per month). Plus we get positive feedback from library visitors who are very appreciative. Out of town businessmen and college students are our best customers. Submitted by Deborah Owen, Fairview Heights Public Library

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